Welcome to the Terms & Conditions governing all online flower delivery services provided by Flower Delivery Bowes Park. These terms are applicable to all transactions made via our website, specifically covering deliveries to Bowes Park and the surrounding areas. By placing an order with us, you confirm your agreement to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.
Flower Delivery Bowes Park strives to make the online ordering experience as smooth as possible. Our process is simple:
All orders are subject to product availability and validation checks. Errors in your submitted information, such as incorrect address details, may result in delays or non-delivery for which we cannot be held responsible. If any difficulties arise during the order process, our customer support is available to assist.
We take every care to ensure our bouquets and arrangements are as pictured and described. However, flowers are seasonal and, at times, certain stems may be unavailable. In such cases, we reserve the right to substitute flowers of equal or greater value and quality. If a significant substitution is necessary, we will attempt to contact you using the information provided at checkout.
Vase and accessory styles may also vary depending on current stock, but overall design integrity will be maintained. Substitute items are chosen with care to ensure the closest possible match to the original order.
Our services are focused on Bowes Park and nearby areas. Standard and same-day deliveries are subject to cut-off times shown at checkout. We make every effort to deliver within the specified window; however, please note that delivery times are estimates and cannot be guaranteed due to variable circumstances beyond our control (e.g., weather, traffic).
If the recipient is not present at the time of delivery, our drivers may leave the flowers in a safe location (such as with a neighbour or in a suitable secure area) or attempt re-delivery, depending on circumstances and our best judgement. Upon fulfilment, a delivery notification will be sent when possible.
All payments for Flower Delivery Bowes Park must be made in full at the time of placing your order. We accept most major credit and debit cards as indicated on our website at checkout. Your card details are processed securely in accordance with applicable UK data protection and security standards; at no point do we store your payment details on our systems.
By providing payment details, you confirm that you are authorised to use the card and authorize us to take payment in full for the goods ordered, plus any applicable delivery charges.
All prices on our website are displayed in Pound Sterling and include VAT where applicable. Delivery charges, if applicable, are shown separately at checkout before payment is completed. While we strive for total accuracy in our pricing and descriptions, mistakes can occasionally occur. If we discover an error in the price or description of your order, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or to cancel it.
You may request a cancellation or amendment to your order by contacting us as soon as possible. Orders can only be amended or cancelled if the request is received before the order has been dispatched or prepared by our florists.
Should you cancel within this applicable period, a full refund will be issued to your original payment method. Refunds can take several business days to appear, depending on the card issuer. If the order has already been processed or dispatched, we may not be able to stop delivery or issue a refund.
Due to the perishable nature of flowers, orders that have already been delivered or are in the process of being delivered are non-refundable unless the goods are defective or not as described.
We pride ourselves on taking particular care with the quality and freshness of flowers sent in Bowes Park and the surrounding areas. If the goods you receive are damaged, defective, or not as described, please contact us within 24 hours of delivery. We may require photographs as evidence of the issue and details of the defect. In cases where flowers are considered unsatisfactory, we will endeavour to offer a suitable solution, which may include a replacement or refund at our discretion.
Given the nature of our products, returns are generally not practical or possible for perishable goods; however, your statutory rights are not affected.
By placing an order, you confirm that:
Failure to comply with these obligations may result in your order being delayed, cancelled, or undelivered, for which we accept no liability.
To the extent permitted by law, Flower Delivery Bowes Park and its personnel or affiliates will not be liable for:
Our total liability for any claim arising from any order is limited to the amount paid by you for the flowers in question. This does not affect your statutory rights.
We commit to protecting your privacy and personal data in compliance with UK data protection laws. Your information will only be used as necessary to process your order and will not be retained longer than required. For further details, please see our Privacy Policy, which sets out the terms on which we process personal data, as well as your rights relating to the information you provide us.
The content, design, and photography on our website, including but not limited to arrangements and text, are the property of Flower Delivery Bowes Park or its licensors. You may not reproduce, copy, or distribute any part of this content without express written permission.
These Terms & Conditions and any contract concluded based on them (including all non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions from time to time without prior notice. The terms in force at the time of your order will apply unless any changes are required by law, in which case they may apply to orders previously placed.
Please review these terms regularly to stay informed of any amendments. Continued use of our services after such changes will signify your acceptance of the amended Terms & Conditions.
These Terms & Conditions apply to all customers ordering online flower delivery in Bowes Park and the surrounding areas. If you are ordering for delivery elsewhere, please check service availability and relevant terms at the time of order.
If you have any queries or require assistance concerning your order or these Terms & Conditions, please contact our customer support team. We are committed to providing the highest standard of service for all our customers in Bowes Park and neighbouring areas.
Thank you for choosing Flower Delivery Bowes Park. We look forward to delighting you and your loved ones with beautiful, fresh flowers delivered with care and attention.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bowes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bowes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
