At Flower Delivery Bowes Park, we take great pride in delivering the freshest blooms to homes and businesses in Bowes Park and the surrounding area. As a trusted local florist, our commitment is to ensure every bouquet arrives vibrant, fragrant, and in peak condition. If, for any reason, your flowers do not meet our high standards, please read below to understand your rights and the steps you can take.
We guarantee our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the instructions included with your order. Should you notice wilting, browning, or lack of freshness within this period, please let us know as soon as possible so we can put things right.
We make every effort to pack and transport your flowers securely. However, if your arrangement arrives damaged or in poor condition, we sincerely apologise. Please notify us within 24 hours of delivery. For quicker resolution, have photographs of the damaged flowers and packaging to hand. This enables us to address the issue swiftly and fairly.
If your flowers arrive damaged, or if the freshness falls below our guaranteed standards within the freshness window, you are entitled to request either a replacement or a full refund. To process your request, please contact us with your order details and evidence of the issue. Our team will review your claim quickly—most refunds or replacements are processed within 2 working days, ensuring you’re not left waiting.
We understand that occasions for flowers can be time-sensitive. Where possible, we’ll prioritise urgent replacements and do our utmost to minimise any disappointment or inconvenience.
Your satisfaction is at the heart of our local business. If you’re unhappy with any aspect of your Flower Delivery Bowes Park experience, we want to hear from you. Here’s how to raise a complaint:
All feedback is valued—it helps us improve and continue serving Bowes Park’s homes and businesses with fresh, beautiful flowers.
As a local florist deeply connected with the Bowes Park community, we take your trust seriously. Our family-run business has built its reputation on quality, reliability, and fairness. Every arrangement is carefully crafted and delivered with care, backed by our promise of fresh flowers and responsive after-sales support.
We believe our returns, refunds, and complaints process reflects our respect for you—whether you’re a regular business customer, a local household, or sending flowers to someone special in Bowes Park. If you have any questions or concerns about your flower delivery, please don’t hesitate to let us know. We’re here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
